Shipping policy
We want you to enjoy your online shopping experience with hishen-solar. Please review the details of our shipping services below to understand how and when your order will be delivered.
1. Shipping Destinations & Restrictions
Currently, we ship to the 48 contiguous United States.
Valid Delivery Address Required: All orders must include a valid street address. Due to carrier restrictions and the nature of our products, we cannot deliver to P.O. Boxes, APO, FPO, or DPO addresses.
Excluded Regions: We do not offer shipping to Alaska, Hawaii, Puerto Rico, or other US Territories at this time.
2. Shipping Costs
hishen-solar offers Free Ground Shipping on many of our products.
Eligible items (such as our solar panels) will be clearly marked with free shipping on the product detail page.
For other items (such as accessories), free shipping applies to orders over $50. Orders under $50 will incur a flat-rate shipping fee of $9.99.
(Note: Final shipping costs are automatically calculated and displayed at checkout before payment.)
3. Order Processing & Transit Time
We strive to get your order to you as quickly as possible. Our shipping timeline is calculated in business days (Monday–Friday), excluding weekends and federal holidays.
Order Cut-off Time: [2:00 PM] [PST/EST] (Monday–Friday). Orders placed after this time will be processed the following business day.
Order Processing Time: It takes 1 business day to process, pack, and dispatch your order.
Estimated Shipping Time: When items are in stock, typical transit time is 4 to 8 business days.
Total Delivery Time: Therefore, you can expect your order to arrive within 5 to 9 business days from the date of purchase.
If you have not received your package within the expected delivery window, please reach out to us for assistance.
4. Multiple Shipments & Tracking
Based on product availability or package dimensions, your order may arrive in multiple packages. Once your order ships, you will receive a tracking link via email. You may also click here to [track your delivery status].
5. Address Changes
After a package has been shipped and left our facility, we are unable to modify the delivery address. If you need to request a change before the order is dispatched, please click here to [contact customer service] immediately.
6. Damaged Package Upon Delivery
Upon receiving your order, please inspect the packaging and products carefully.
If you notice visible damage to the outer packaging upon delivery, please refuse the shipment and contact us right away.
If refusal is not possible, please take clear photos of the damaged packaging and the items inside, and provide them to us within 48 hours so we can assist you with after-sales support and file a claim with the carrier.
7. No Warehouse Pickup
Our warehouse operates as a dispatch facility only and does not support customer self-pickup. For any special requests, please click here to [submit a support request].
8. Contact Us
If you have any questions regarding your shipment, please contact us:
Email: [info@hishen-solar.com]
Business Hours: [Monday - Friday, 9:00 AM - 5:30 PM PST]